01 / STOREFRONT
App Store availability
App Store listings are organized by storefront. Whether you can find Shadowrocket depends first on the country or region of the Apple Account used for App Store purchases and the app’s availability in that storefront. Device compatibility, content restrictions, and search behavior also matter. Your physical location, device language, or the storefront shown in a browser alone does not prove that your purchasing storefront has changed. Check three separate stages: whether the product page loads, whether it opens in the App Store, and whether the account can complete a purchase. Confirm each one instead of treating any single successful screen as proof that all conditions are met.
Search results don’t confirm availability
Search results depend on your keywords, ranking, and the current storefront catalog. Related apps may appear, or the exact app may not rank near the top. If you can’t find it, first check the spelling—Shadowrocket—then open the exact product using the App Store link on the Get the App page, rather than buying an app with a similar name. If the product page says it’s unavailable in your region, that’s an availability issue. If the page loads but the Get button is unavailable, check compatibility, restrictions, or account status. These require different next steps; “can’t find it” doesn’t cover them all.
The storefront path in a product URL determines which regional version the webpage displays, but purchases are still handled by the App Store on your device and the account currently used for purchases. The product link in this guide uses the US storefront path. That does not automatically change your account’s region or guarantee that your account can make purchases there. After the link opens in the App Store, check the region, currency, and purchase status shown. If asked to switch storefronts, make sure you understand which storefront is involved before proceeding; don’t confirm prompts without checking your account conditions.
What region and device settings control
| Setting | What it does | What it doesn’t prove |
|---|---|---|
| Country or region of the purchasing account | Determines the storefront catalog and transaction terms | That every app is available in that region |
| Device language and regional formats | Affects display language, dates, and number formats | That the App Store purchase region has changed |
| Storefront path in the product webpage | Displays product information for that storefront | That the account can purchase from that storefront |
| Current network location | Affects connectivity to App Store services | That purchase history has moved between accounts |
Check account requirements before changing regions
If you need to change your Apple Account’s country or region, review the current requirements through Apple’s official account settings. Your balance, active subscriptions, pending transactions, Family Sharing status, and an accepted payment method for the destination region may affect whether you can make the change. Requirements vary by account, so follow the prompts shown. Changing regions isn’t a switch that always takes effect immediately. Review your purchase and subscription status first; this is usually more useful than repeatedly trying to submit the change.
A region change may also affect access to other existing content and the ability to download it again, so don’t make the decision based on one app alone. If you’ve already purchased Shadowrocket, first check its purchase history under the original purchasing account, then decide whether a region change is necessary. Being able to open the same product in another storefront doesn’t mean an earlier purchase has moved to another account. Apps on your device, cloud-based purchase entitlements, and local configurations are stored separately; changing regions won’t combine them. Use your purchase history and your own configuration backup to guide restoration.
02 / ACCOUNT CHECK
Check your App Store account
Before purchasing, the most important check is: “Which of my accounts will make this purchase?” The account used for cloud syncing may differ from the one used for media and purchases. The name at the top of your profile may not identify the account currently used for App Store purchases. Check the account from your App Store profile, then confirm it under “Media & Purchases” in system settings. Menu names and locations vary by system language and version. This section explains what to check and how to interpret it, rather than assuming every device uses the same menu path.
Check the purchasing account, then its region
On your iPhone or iPad, open the App Store and tap the account area in the top-right corner to check the account shown. If needed, open account settings and complete any verification requested by your device, then check the country or region. If you’re taken to the purchasing account in system settings, continue there. Use only your own account. Enter passwords, verification codes, and device passcodes only in official system prompts—not in web forms. You don’t need to share them with anyone to check your storefront region.
You can note four non-sensitive details: the current storefront region, the currency on the product page, whether Shadowrocket appears in your purchase history, and whether the exact product page opens on this device. Don’t show your full account email, billing address, or payment information in public screenshots. Currency can help cross-check details, but it doesn’t identify your account: different regions may use the same currency, and a webpage’s currency may reflect the storefront in its link. The account used by the App Store when the transaction took place determines where the purchase belongs.
Use purchase history to distinguish similar states
A cloud icon on the product page usually means the app can be downloaded again under the current conditions, but it doesn’t tell you whether the entitlement comes from your own purchase or Family Sharing. If you see a price, don’t assume you’ve never purchased the app. First check whether you’re using the original purchasing account, then look in your purchased items or purchase history. The entries may appear under “Purchased,” “Apps,” or a similar label, depending on the App Store version. The key is to find the app entry and identify whose purchase it is. Search history or an old Home Screen icon can’t replace purchase records.
If you’ve used different purchasing accounts on your own devices, first identify which account originally obtained the app before trying to restore it. Don’t repeatedly sign out and back in just to test: this may trigger additional verification, device association, or content-access prompts, and can make a clear purchase history harder to follow. If the system says a particular account is required to update the app, check which account originally obtained it. This doesn’t mean your local configuration is damaged, and reinstalling won’t necessarily resolve it.
- Identity
- Your own account currently used for “Media & Purchases”
- Region
- Country or region in account settings
- Entitlement
- Purchased item, purchase history, or eligible Family Sharing purchase
- Device
- This device meets the compatibility requirements shown in the App Store
Decide what to do only after checking
After these checks, you should know which account is currently used for purchases, its storefront, whether Shadowrocket is listed there, and whether you already have a usable purchase entitlement. If any of these four points is unclear, pause and finish checking first. If you already have an entitlement, try restoring the purchase. If you haven’t purchased the app and it’s available, proceed to checkout. If it isn’t listed, return to the storefront availability and compatibility checks. Following the right path helps prevent duplicate payments and accidental app deletion.
If account settings won’t open or the country or region page keeps loading, first determine whether App Store services are generally inaccessible or only account verification is blocked. For the former, check other app product pages and your network connection. For the latter, follow the system prompts for sign-in or billing. Until the account status is confirmed, don’t use Shadowrocket’s connection switch, subscription URL, or configuration file as a fix; none of them determines your App Store purchasing identity. For quick answers about purchases, see Frequently Asked Questions. The rest of this guide explains specific purchase entitlements.
03 / PRODUCT IDENTITY
Verify the official app: developer, icon, and app ID
Check the developer name, official icon, and app ID together to verify the official app. Don’t rely only on the name Shadowrocket in search results or the nickname “Little Rocket.” Names and descriptions can be misleading, and an icon alone isn’t enough. The developer and product identifiers help you confirm that you’re looking at the same App Store listing. Complete all three checks before paying, and do a quick recheck when restoring on a new device. The app verification section lists the same details for easy reference on your device and in a browser.
Check the full developer name
Open the product details and look for developer or provider information. Confirm that the name is Shadow Launch Technology Limited. Field labels and locations vary by language and device layout; the information may appear near the title or in an expanded details section. Don’t substitute truncated search snippets or a company name mentioned in the description for the developer information on the product page. If the name is cut off, open the full details. If you can’t confirm it, don’t purchase yet—return to the exact product page and check again.
The official icon should match the one in this site’s header: a white background with a blue-purple outlined graphic. “Match” refers to the icon artwork and colors, not identical shadows, cropping, or display size in the App Store. A search ad placement, promotional text beside an icon, or a similar name doesn’t prove an app is official. Nor does a webpage displaying the same graphic mean it can distribute the app. Get the app from its corresponding App Store product page; this guide and other manual pages explain how to verify it.
The app ID is the numeric identifier in the product URL
- Developer
- Shadow Launch Technology Limited
- App ID
932747118- URL token
id932747118- Icon
- Compare it with the official Shadowrocket icon in this site’s header
In the browser address bar or a shared product link, check that the app identifier at the end is id932747118. The storefront path and title display may vary, but the app ID identifies this product listing. Don’t confuse it with an account, order, or device number: it’s public product information, not proof of purchase or an account’s payment. If the full address isn’t visible, expand it instead of guessing from the page title.
If any of the three details don’t match, stop the purchase and reopen the specified product from the Get the App page. For example, a matching icon with a different developer, or the right name with a different app ID, isn’t a successful verification. If the webpage looks correct but a different listing opens on your device, check the App Store listing on the device again. Verify the product you’re about to purchase, not a page you saw earlier in your browsing history.
Assess app authenticity separately from how it works
Verification answers “Did you get the correct app?” It doesn’t confirm that your subscription, server, configuration, or local network works. Likewise, a connection failure doesn’t prove you have the wrong app. After checking all three identifiers, if the app opens but won’t connect, follow the usage guide to check your own import details, Global Routing, and system authorization. If you’re still having trouble downloading it from the App Store, see the final chapter here. Don’t mix up these stages—for example, don’t buy the app again to fix a server authentication error.
Check price, update history, compatibility, and system requirements on the exact product page. These details can change, so they shouldn’t be treated as permanent verification criteria. This guide doesn’t use a particular version number, rating, or update date to establish authenticity. A reliable check is to locate the listing by app ID, verify the developer and icon, then review the current purchase and compatibility information. This provides clear identification while avoiding mistakes caused by localized storefronts or layout changes.
04 / PURCHASE
What a one-time purchase does—and doesn’t—cover
The App Store records purchase entitlements; your own subscription or server provides connection details; your configuration is stored in the app or your own backup. Check each separately.
Check the item and price before paying
Shadowrocket is a paid commercial app purchased once through the App Store. The US storefront typically lists it at $2.99, but the actual price, currency, and final charge depend on the App Store listing. Other storefronts display local currency, so don’t treat a US dollar price on a webpage as your final bill. Complete the three checks in the previous chapter, then review the payment confirmation on your device. Before authenticating, you can still verify the product name and amount. Don’t decide based only on button color or search ranking.
After you tap the price, the App Store may request device authentication, account verification, or updated billing details. Follow the official system prompts. Whether a payment method is required depends on your account’s region and the transaction conditions. If you see a payment declined, billing information update, or unresolved transaction message, address that specific prompt. Changing the app’s configuration, subscription, or Global Routing won’t change the App Store payment status. Don’t treat a brief loading screen as proof of payment, and avoid triggering authentication repeatedly until the transaction is clearly complete.
What a one-time purchase actually covers
A one-time purchase describes how you buy the app. Once you have the purchase entitlement, eligible redownloads under App Store rules should be handled through your purchased items—not treated as a new purchase every time you reinstall. It isn’t a promise covering every future platform, device, or additional service. Compatible devices, whether Universal Purchase applies, and Family Sharing eligibility are determined by the App Store listing. App updates are provided through the App Store, and whether they install automatically depends on device settings and store conditions. “One-time purchase” doesn’t replace those specific details.
A one-time app purchase ≠ a subscription plan. Buying Shadowrocket doesn’t create a working subscription, server address, protocol settings, or account credentials. This guide assumes you already have your own subscription or server details; get your subscription from your service provider. Purchasing the app, importing your own connection details, and configuring rules are related but separate steps. If Home has no server entries after purchase, read the import instructions first. An empty list doesn’t mean your purchase failed, and buying the app again won’t create connection details.
Purchase records, entitlements, and local data are different
After a successful payment, check your own purchase history for the transaction. The record helps identify the purchasing account and transaction status, but it isn’t a backup of your app configuration. Redownloading from the App Store restores the app itself; an order doesn’t guarantee that previously saved servers, rules, or personal settings will return. Likewise, an installed app that still opens doesn’t confirm the cloud-based purchasing account. Before changing devices or reinstalling, handle purchase entitlements and configuration backups separately. See Restoring purchases.
If the button doesn’t update promptly after authentication, check your purchase history and system prompts before trying again. A network interruption, delayed App Store refresh, or pending transaction can all leave the same price on screen for different reasons. If a successful purchase is recorded, try getting the app from your purchased items first. If there’s no record and the system confirms the purchase failed, address the payment requirements. For unexplained charges or transaction statuses, check App Store purchase history and support. Don’t post billing screenshots, order details, or account information publicly.
- Purchase
- App purchase entitlement recorded by the App Store
- Connection
- Your own subscription or server details, prepared separately
- Configuration
- Back up your rules and personal settings before changing devices
Finally, check app access and actual usability as two separate steps. First confirm the correct app is installed and opens normally. Then follow the usage guide to import your own details and test the connection. Once the first step is complete, there’s no need to keep revisiting payment or region settings. If the second step fails, note the specific error, current network, and selected configuration. Keeping these checks separate makes it easier to isolate one variable and avoids mistaking a connection issue for a purchase problem.
05 / DEVICE SETUP
iPhone, iPad, and first launch
Before getting the app, check compatibility on the Shadowrocket product page in the App Store on your device. System requirements are determined by the App Store listing; don’t rely on system version numbers copied from older articles. Even if the same account bought the app on another device, this device must meet its own compatibility requirements. This guide focuses on iPhone and iPad. The App Store listing also shows compatibility for Mac, Apple TV, and Apple Vision. Check the listing for system requirements and Universal Purchase eligibility; don’t infer entitlements from a device’s name.
iPhone: confirm installation before configuring the app
On your iPhone, open the exact product page and check whether it shows a purchase or redownload option before proceeding. Watch the download until it completes. A dimmed Home Screen icon, waiting indicator, or circular progress ring doesn’t mean the app is ready to use. If the device is low on storage, the App Store is waiting for verification, or the connection is interrupted, resolve that condition first. Once installation is complete, open the app and look for its actual sections, such as Home, Config, and Settings. If you haven’t imported your own connection details yet, an empty list or no available connection means the app still needs configuration; it doesn’t mean the App Store installation failed.
When you first try to enable a connection, the system may ask permission to add a VPN configuration and request device authentication. This authorizes a related system network configuration; it isn’t a second purchase and doesn’t provide a server. Make sure the request comes from Shadowrocket, then approve it if needed. If you cancel, you can handle it later when you need to connect. No prompt doesn’t necessarily indicate a problem—you may have already authorized it. A prompt doesn’t mean the connection is working; you still need valid connection details and a working network.
iPad: the same purchasing account doesn’t mean the same configuration
On iPad, use your own purchasing account from the original purchase, then check for a redownload option through your App Store purchased items or the exact product page. Don’t skip checking “Media & Purchases” just because your iPad and iPhone use the same cloud account. After installation, landscape orientation, window size, and list layout may put controls in different places than on iPhone. Navigate by interface labels such as Home, Config, and Settings instead of tapping fixed coordinates from another device’s screenshot. Follow what’s actually shown on your device.
Check app restoration and configuration migration separately. First make sure the app opens on iPad, then import your own configuration using the import or restore options available in the app. Don’t assume purchase entitlements include all server details. Get your subscription from your service provider, and preserve the original address and required parameters when importing. After switching devices, recheck the selected server, Global Routing, and authorization status. For notes on using the same account across devices and differences in landscape layout, see the iPad usage guide.
Basic installation checks and configuration examples
You don’t need to change complex settings as soon as the app is installed. Confirm the app name and icon, make sure the main screens open, and locate the configuration management section. Test the connection separately: import your existing details, then choose the appropriate Global Routing mode. Config determines behavior according to the current rules. Proxy and Direct are different global routing modes; they affect how the app handles requests at runtime, not your App Store account, purchase entitlement, or app compatibility. Don’t switch between these modes repeatedly to troubleshoot an App Store download.
The following is real rule syntax from a Shadowrocket configuration file. It illustrates that configuration is a separate layer after installation; it isn’t a complete configuration that can provide a connection on its own. PROXY requires a corresponding policy available in the actual configuration environment; example.com in the rule is illustrative. Rules match from top to bottom, with the final fallback at the end. Don’t replace your full configuration with this snippet and lose existing settings. For more on rule order, see Custom rules and the FINAL fallback.
[Rule]
DOMAIN-SUFFIX,example.com,PROXY
GEOIP,CN,DIRECT
FINAL,PROXY06 / RESTORE
Switching devices, reinstalling, and restoring from Purchased
Restore the app and your data as two separate tasks: restore the App Store purchase entitlement, then restore your own connection details, configuration files, and settings. The first depends on the original purchasing account and storefront conditions. The second depends on having a usable backup and a migration method supported by the app. Confusing the two often leads to a successfully reinstalled app with missing lists and rules; that doesn’t prove the purchase was lost. Before switching devices or reinstalling, check the old device while it still works. This is usually easier than trying to recall important details afterward.
Before deleting the app, confirm your backup is usable
If Shadowrocket still opens on your old device, note your subscription source, active configuration, and essential personal settings. Then save your data using the export, backup, or migration features available in the app. Backups may contain server credentials, subscription URLs, or other sensitive information, so store them somewhere you control rather than sharing them publicly. A configuration filename alone isn’t enough to restore its contents, and a Home screenshot can’t replace the full settings. After backing up, make sure the file is readable, know where it’s saved, and know how to import it later.
A full-device backup may include app data, but don’t assume it will always restore everything. App availability, whether the backup includes the relevant content, and whether system restoration completed are separate conditions. Keep a copy of important configuration that you can identify yourself, and confirm that the original purchasing account can still be verified. Don’t delete the app to “fix” an issue before locating the purchasing account and subscription URL. Deletion may remove local data, and an App Store access issue may not require reinstalling.
Restore the app with the original purchasing account
On your new device, open the App Store and look for Shadowrocket in your account’s purchased items or app list. Menu names vary by system version; look for the list of apps you previously acquired. Confirm you’re using your own account from the original purchase, and distinguish personal purchases from purchases shared by a family member. Once you find the listing, verify the developer and app ID, then redownload it as prompted. If the product page still shows a price, check your purchase history and account first; changing devices doesn’t automatically mean you have to pay again.
If Shadowrocket isn’t in your purchased list, search for the full English name, check the controls for hidden purchases, and make sure you aren’t viewing a filtered list such as “Not on this device.” Transaction records in purchase history and the purchased-app list aren’t exactly the same view, so check both if needed. An empty list doesn’t prove the transaction no longer exists; a transaction in your history doesn’t mean every current device is compatible. Hidden status, account identity, Family Sharing eligibility, regional availability, and device compatibility can all affect whether you can redownload the app.
Restore configuration after reinstalling, in order
After reinstalling the app, open it and confirm the main screens work. Then import your saved details and check the current server, Global Routing, and system authorization. Restoring a configuration file may not restore every device-level setting. A new device may need approval for the VPN configuration again; check On Demand after you’ve verified a basic connection. If your subscription has changed, use current details from your service provider instead of repeatedly testing credentials in an old backup that may no longer work.
Use a simple verification sequence: the app opens, your own entries are visible, the configuration is selected, authorization is complete, and connection test results make sense. Finish each step before moving on so you don’t make server and rule changes at the same time. If you can’t get the app, stay on the App Store restoration path. If the configuration won’t import, check the backup format and contents. If import works but the connection fails, follow the usage guide or Frequently Asked Questions. Restoring a purchase isn’t a universal fix for runtime problems.
07 / FAMILY SHARING
Family Sharing: eligibility, access, and data boundaries
Family Sharing depends on app eligibility, family settings, member status, and App Store rules. Joining a family doesn’t mean every purchase will automatically appear on every device, and a shared purchase isn’t the same as an individual purchase. First check the Family Sharing information on Shadowrocket’s current App Store product page; follow what it says. Then review purchase sharing settings and member status in your family group. Eligibility can change. This guide explains what to check but can’t promise that every account combination will qualify.
Check app eligibility before family settings
To check app eligibility, use the product page you’ve verified against all three identifiers. This avoids relying on Family Sharing information for a similarly named app. If the current page doesn’t provide enough information, don’t infer eligibility from an old screenshot or another app. Next, check whether purchase sharing is enabled in your device’s Family settings and whether the relevant members have joined—not just received an invitation. Being in a family group and having purchase sharing enabled are separate conditions. Eligible purchases may appear through the family section only when the relevant requirements are met.
Family members generally continue to use their own accounts for personal identity and data. To find the app, look in the App Store’s Family Purchases section and select the relevant family member; don’t look only in your own purchase history. The app’s absence from your personal transactions doesn’t mean the family purchase path is unavailable. Conversely, getting it through a family member doesn’t prove you made an individual purchase. Confirm where the entitlement comes from so you can understand what changes if you leave the family or switch purchasing accounts.
If the app isn’t listed, check each condition
If a family member can’t see the app, check its current Family Sharing eligibility, the purchase sharing setting, whether the purchasing member is still in the same family, whether the purchase is hidden, and whether the member’s storefront meets Apple’s Family Sharing rules. Follow the system’s prompts for regional requirements and account restrictions; don’t change regions repeatedly to see what happens. Some restrictions apply to the family or account as a whole and have nothing to do with Shadowrocket’s configuration. Deleting servers, refreshing subscriptions, or changing rules in the app won’t make a family purchase appear.
Also distinguish between “the family section has no listing” and “the listing is there but can’t be downloaded.” For the first, check the sharing source and hidden status. For the second, check device compatibility, App Store availability, and system restrictions. If the system provides a specific reason, address it first instead of creating unrelated accounts or configurations. Family purchase sharing may affect payment responsibility and which purchase information family members can see. Read the settings-page details and have the relevant members decide whether to enable it; don’t turn on every option in a hurry just for one app.
| Item | Where to check | Limit |
|---|---|---|
| App sharing eligibility | Current App Store product page | Follow the listing |
| Family purchase source | Family Purchases list | Not the same as an individual purchase by each member |
| User configuration | In the app and your own backup | Not automatically shared through Family Sharing |
| Connection details | Your existing subscription or server details | Confirm usage permissions separately |
Sharing the app doesn’t share connection details
Even if you can get the app through a family purchase, each user still needs subscription or server details they’re entitled to use, and must import and authorize them separately. An app purchase entitlement doesn’t create a subscription or mean that connection details can be used simultaneously on every family device. Get your subscription from your service provider; check your own service terms for device limits, simultaneous connections, and permitted use. Don’t assume that sharing the app extends access to connection resources, or mistake a subscription restriction for a failure of App Store Family Sharing.
If your family status changes, check the current sharing status and App Store prompts to see whether future downloads or updates are affected. Keep the status of an installed app, future store entitlements, and local configuration separate. Save important configuration yourself rather than relying on the family list as a backup. To check whether you have an individual purchase, return to Check your App Store account. If you’ve left the family and need to get the app again, check the product page and purchase history under your current account. A successful download in the past doesn’t prove permanent eligibility.
08 / ACQUISITION DIAGNOSTICS
Troubleshoot by stage: can’t find, buy, or download
Start by noting where the failure occurs: search, product listing, payment authentication, download, installation, or connection after opening the app. “It doesn’t work” can describe failures at very different system levels; identifying the stage helps you choose an effective check. Note the exact message, device, storefront region, product page button status, and whether other apps are affected. Keep only the information you need. Before sharing screenshots, hide account, billing, subscription URL, and server credentials. Sensitive information isn’t needed to prove there’s a problem.
Can’t find the app or see a region availability message
If search returns no results, check the name—Shadowrocket—and open the exact product from the Get the App page. If the exact page is visible, searching is no longer the main issue. If it explicitly says the app is unavailable in your region, check the purchasing account’s country or region, not the device language. If the page is visible in a browser but not in the device’s App Store, compare the storefront and sign-in status in each. If the product page says the device isn’t compatible, follow its compatibility details. For Screen Time, content restrictions, or device management, ask someone with the right permissions to check the relevant settings.
Payment failed or the price still appears after purchase
If payment fails, read the system’s explanation and check your account’s billing details, accepted payment methods, and pending transactions. Don’t keep tapping the purchase button to test it, and don’t assume the transaction failed just because the price appears again. First check purchase history for a completed or pending transaction, then confirm the current purchasing account. If a transaction is recorded but you can’t get the app, keep the relevant transaction details and use the account and purchase support options provided by the App Store. In-app rules and server settings can’t change your store billing status.
Download waiting, stalled, or incomplete installation
If a download stalls, check available storage, network stability, App Store verification prompts, and whether other apps download normally. If multiple App Store actions fail, start with network or store account conditions. If only this app is affected, review its product page prompts and compatibility. If the system allows it, pause and resume the download, reopen the App Store, or restart the device and check again. Change one condition at a time and allow progress to refresh. Don’t change your region, account, and network all at once; you’ll lose the ability to tell what helped.
Use the actual storage information in system settings rather than assuming you have enough space because you can still take photos or save files. Downloads and installation may need temporary workspace. When freeing space, remove only content you’ve confirmed you don’t need, so you don’t accidentally delete Shadowrocket’s existing configuration or other important data. If the device is managed or the system explicitly blocks installation, follow the applicable device management requirements. Reinstalling shouldn’t be your first step. If the old app still opens, preserve your configuration before considering any action that could remove data.
| Symptom | Check first | Next step |
|---|---|---|
| No search results | App name, exact product page, storefront region | Return to the availability checks |
| Authentication or payment failed | Billing prompt, purchasing account, transaction history | Resolve account and transaction requirements |
| Download stays on Waiting | Network, storage, App Store verification | Retry after changing one condition |
| Price appears after switching devices | Original purchasing account, purchased items, Family Sharing source | Check entitlements before paying |
| App opens, but connection fails | Your subscription, server, configuration, and authorization | Switch to usage and connection troubleshooting |
Once the app opens, stop troubleshooting through the App Store
If Shadowrocket opens normally but fails when enabling a connection or accessing a request, check that your own subscription was imported correctly, server authentication is valid, the selected Global Routing mode is appropriate, and the system VPN configuration is authorized. A successful purchase doesn’t guarantee these conditions, and buying the app again won’t fix them. For a slow connection, see Layered checks for servers, routes, protocols, and your local network. For the order of import and connection steps, follow the usage guide.
At the end of your troubleshooting, write a brief summary: the stage where the issue occurred, the conditions you confirmed, the last change that made a difference, and the single thing to check next. For example, “Product page visible, purchase recorded, download waiting, other apps also fail to download” points to the App Store or network—not another app verification. For more help, use Frequently Asked Questions to find quick answers or the Glossary to check interface labels and rule terms. This page covers getting the app and purchase entitlements; follow the relevant guide for connection issues.